Organization

To be a world class ICT regulator that ensures universal access to ICT services >
Our mission is to be ICT regulator that promotes the development of the ICT sector through investment, monitoring, research and training to professionally deliver reliable and affordable communication services throughout Malawi
 

MACRA believes that to begin to achieve the status of the world class regulator, the following values and guiding principles ought to be followed and promoted:

1. Team work

Work together to achieve MACRA’s common goals. We share information, knowledge and resources to find better ways of doing things in an open manner.

2. Competence

MACRA will develop skills and ability that meet changing needs and new challenges by fostering a spirit of service quality by demanding the best from all its employees and other stakeholders.

3. Integrity

MACRA employees will be honest with themselves and others in everything they do. They will truthfully represent their capabilities to others.

4. Innovation

MACRA will always be creative and constantly looking for ways to improve ICT service delivery in Malawi

5. Transparency

In all its activities MACRA will promote openness and free exchange of relevant information.

 

 

The Act confers upon MACRA the mandate to supervise and regulate the provision of communication goods, services and product, to promote efficiency and competition among service providers, and to ensure that the benefits of this economy accrue to the citizens of Malawi and its economy.

The function-based establishment led by Director General mans MACRA through the following directorates:

  • Telecommunications
  • Postal
  • Finance and Administration
  • Legal
  • Broadcasting
  • Executive

The Director General is assisted by Directors who head the directorates. The Director General is answerable to the MACRA BOARD appointed by the President.

 

MACRA is mandated to supervise and promote the provision of communication goods and services through out Malawi and to:

  1. Make regulations and policies that govern the communications sector;
  2. Issue licences to providers of communications services;
  3. monitor enforce compliance with rules, regulations and policies;
  4. hear and decide on disputes and complaints brought by industry or members of the general public;
  5. plan, control and manage the frequency spectrum efficiently in order to maximize frequency availability and
  6. protect the interests of consumers, purchasers and other users of communication services from unfair business practices, poor quality services and harmful or inferior products.